Bridging Gaps Through Responsive Agency Support

The Challenge

Following an increase in new placements, the client faced a high and immediate demand for staff, with very short lead times. Without sufficient permanent staff in place, there was a real risk that placements could not be accepted- impacting both the organisation and the young people relying on their services.

Key challenges included:

• Tight turnaround times for staffing
• High-volume shift requirements at short notice
• Complex rotas requiring hands-on support
• The need for staff able to adapt quickly to challenging environments

The Outcome

✔ New placements accepted without delay
✔ Consistent, reliable support for young people
✔ Reduced pressure on internal management teams
✔ Effective short-term staffing solution without permanent staff in place
✔ Development of a trusted agency partnership



Despite the absence of permanent staffing at the time, the client was able to maintain safe, consistent, and high-quality support, while building a strong working relationship with First for Support.