Privacy Policy

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We’d love to see how we can streamline your hiring together.

Contact sales

We’d love to see how we can streamline your hiring together.

Contact sales

We’d love to see how we can streamline your hiring together.

First for Support Ltd (“we“, “us” or “our“) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains what we do with your personal data, whether we are in the process of introducing ourselves to you, helping you to find a job, continuing our relationship with you once we have found you a role, providing you with a service, receiving a service from you, using your data to ask for your assistance in relation to one of our Candidates, or you are visiting our website.

It describes how we collect, use and process your personal data, and how, in doing so, we comply with our legal obligations to you. Your privacy is important to us, and we are committed to protecting and safeguarding your data privacy rights.

This Privacy Policy applies to the personal data of our Website Users, Temporary Workers, Candidates, Clients and other people whom we will contact to find out more about our Candidates or whom they indicate is an emergency contact.

It is important to point out that we may amend this Privacy Policy from time to time. Please just visit this page if you want to stay up to date, as we will post any changes here.

It is important that you read this privacy policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

The information we may collect and retain

Depending on the relevant circumstances and applicable laws and requirements, we will collect some or all of the information listed below to enable us to offer you employment opportunities which are tailored to your circumstances and your interests:

• Name;
• Age/date of birth;
• Sex/gender;
• Photograph;
• Marital status;
• Contact details;
• Education details;
• Employment history;
• Emergency contacts and details of any dependants;
• Referee details;
• Immigration status (whether you need a work permit);
• Nationality/citizenship/place of birth;
• Start date or availability date:
• A copy of your driving licence and/or passport/identity card;
• Bank details;
• Financial information (where we need to carry out financial background checks);
• National Insurance Number and any other tax-related information;
• Diversity information (racial or ethnic origin, religious or other similar beliefs, and physical or mental health, including disability-related information);
• Details of any criminal convictions if this is required for a role that you are interested in applying for;
• Details about your previous and current remuneration, pensions and benefits arrangements;
• Child care or carer arrangements (for example, when you authorise a deduction from pay for childcare vouchers or when you volunteer this information);
• Sexual orientation (for example where you disclose this through providing next-of-kin details);
• Information on your interests and needs regarding future employment, both collected directly and inferred, for example from jobs viewed or articles read on our website or from links clicked on in emails from us;
• Extra information that you choose to tell us;
• Extra information that your referees choose to tell us about you;
• Extra information that our Clients may tell us about you, or that we find from other third party sources such as job sites; and
• IP address;

Please note that the above list of categories of personal data we collect is not exhaustive.

How we collect this information

We can collect this information either directly from you when you contact us in response to our advertised vacancies, or it may be gathered from or a third party such as a Job Board where your details are registered as someone who is looking for work opportunities. Criminal record checks are conducted and supplied by the Disclosure Barring Service.

How we use this information

We use the above detail to provide you with our services as an employment agency and assist you to find new permanent or temporary/sub-contract work. These details also allow us to inform you of new suitable opportunities, match your skills and expectations with available jobs and, with your prior consent, share your details with our clients for consideration for roles with them. We also use some of this data to satisfy legal requirements surrounding eligibility to work, to make payment to you and make necessary tax deductions in line with HMRC requirements. We may also use this information to carry out criminal records checks where required by our clients.

How and where we hold the information

All the personal data we store is held on our database on servers based in Hampshire. No data is stored on local workstations and any physical copies of data is in locked secured storage until such time as it is legally allowed to be destroyed.

How we share the information

Your personal information will be shared with our clients only after you consent to us sharing it with a view to you obtaining employment with them. We may also share your information with third party payroll providers for the purposes of paying you, ensuring that all relevant taxes are deducted and your payroll arrangements are compliant with the relevant guidelines. We also share your information with HMRC in line with their policies.

What is the legal basis for processing the information?

We will rely on your consent to process the information we collect from you directly and our legitimate interest (details from Job Boards) at beginning of the recruitment process. We will also rely on consent from you to carry out criminal records checks where clients who we are representing you to require it

It is our legal obligation to establish your eligibility to work and as such we will process this information in line with the proper policies and procedures.

If you commence work your details will be used to issue employment contracts so you can carry out your job, we can pay you and to fulfil our legal obligation to provide further information to HMRC for reporting purposes.

If you work with our clients, we will also process your data on the basis of our legitimate interests i.e. administrative tasks.

Your data, your rights

Even if we already hold your personal data, you still have various rights in relation to it. To get in touch about these, please contact usdirectly. We will seek to deal with your request without undue delay, and in any event in accordance with the requirements of any applicable laws. Please note that, where necessary, we will keep a record of your communications to help us resolve any issues which you raise.

Right to object: If we are using your data because we deem it necessary for our legitimate interests to do so, and you do not agree, you have the right to object. We will respond to your request within 30 days (although we may be allowed to extend this period in certain cases). Generally, we will only disagree with you if certain limited conditions apply.

Right to withdraw consent: Where we have obtained your consent to process your personal data for certain activities (for example, in order to use cookies) or consent to market to you, you may withdraw your consent at any time.

Data Subject Access Requests (DSAR): You have the right to ask us to confirm what information we hold about you at any time, and you may ask us to modify, update or Delete such information.

Clients

The new GDPR legislation covers the data we collect from our clients also, not just our candidates. However, the amount of data we collect and store is not as extensive as the data we collect and store from individuals who are looking for their next opportunity. The data we collect from our clients is as below:

• Name

• Email address

• Telephone number

• Job Title

• Records of conversations with our consultants

The reason we collect this information is to enable us to provide our services to you to determine when we can supply you with the right people for the roles you ask us to work on. Your details are held on our secure UK based database and will only be shared with candidates you request to meet from us and only with your prior consent. Your consent will allow us to continue to speak to you about our services and when we are working with you we will process that data on the basis of our legitimate interests i.e to perform administrative tasks.

Clients have the right to view the information we hold on them and also have the right to request that any inaccuracies are rectified in a timely manner. You may also request that your data be erased should you wish. This can be done by contacting us directly.

Cookies Policy

What are cookies and how do we use them?

A “cookie” is a bite-sized piece of data that is stored on your computer’s hard drive. They are used by nearly all websites and do not harm your system. We use them to track your activity to help ensure you get the smoothest possible experience when visiting our website. We can use the information from cookies to ensure we present you with options tailored to your preferences on your next visit. We can also use cookies to analyse traffic and for advertising purposes.

If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings.

How do we use cookies?

We use cookies to do two things:

• to track your use of our website. This enables us to understand how you use the site and track any patterns that emerge individually or from larger groups. This helps us to develop and improve our website and services in response to what our visitors want and need; and

• to help us advertise jobs to you that we think you’ll be interested in.